General Terms and Conditions of Sale

1. General Provisions

These General Terms and Conditions of Sale (GTC) apply to all services offered by 2SAFRICA Travel (hereinafter referred to as "the agency"). They define the rights and obligations of the agency and its clients in the context of selling organized tours, tailor-made stays, cruises, and all other tourism-related services.

2. Registration and Booking

To register for a trip, the client must complete a booking form and accept these GTC. The registration becomes effective upon receipt of a deposit corresponding to a percentage of the total cost of the trip or full payment, depending on the specific terms of the selected trip. The remaining balance must be paid within the time limits indicated at the time of booking, generally 30 days before departure. In the event of non-payment within the deadline, the agency reserves the right to cancel the reservation, which will incur cancellation fees as described below.

3.Tarifs et Révision des Prix

Les tarifs communiqués par l’agence incluent uniquement les prestations spécifiées dans la fiche descriptive du voyage. Les prix sont exprimés en euros et peuvent être sujets à révision dans les cas suivants :
Modification du coût des transports, notamment lié au carburant.
Variation des taxes et redevances (aéroportuaires, portuaires, touristiques).
Fluctuation des taux de change appliqués au voyage.
Toute augmentation significative sera notifiée au client au plus tard 20 jours avant le départ. Si l'augmentation dépasse 8 % du prix total du voyage, le client pourra annuler sans frais et sera intégralement remboursé.

3. Prices and Price Revisions

The prices provided by the agency include only the services specified in the trip description. Prices are quoted in euros and may be subject to revision in the following cases:

Changes in transportation costs, especially due to fuel.
Variations in taxes and charges (airport, port, tourism).
Fluctuations in exchange rates applied to the trip.

Any significant price increase will be notified to the client no later than 20 days before departure. If the increase exceeds 8% of the total trip cost, the client may cancel free of charge and will be fully refunded.

4. Cancellation and Modification Terms

4.1 Cancellation by the Client

The client may cancel the booking at any time prior to departure. Cancellations must be submitted in writing (by registered mail or email). Cancellation fees are calculated on a sliding scale based on the number of days before departure:

More than 60 days before departure: administrative fees only.
Between 59 and 30 days before departure: 30% of the total amount.
Between 29 and 15 days before departure: 50% of the total amount.
Less than 14 days before departure: 100% of the total amount.

In case of cancellation due to force majeure, an alternative solution or partial refund may be considered depending on the conditions of the service providers.

4.2 Cancellation by the Agency

In case of cancellation due to exceptional circumstances, the agency will offer an alternative solution or a full refund to the client.

5. Administrative and Health Formalities

The client is responsible for ensuring the validity of their travel documents (passport, visa, vaccination certificates, etc.). The agency provides general information on required formalities but cannot be held responsible in case of denial of entry or issues related to missing documents.

6. Responsibilities

The agency acts as an intermediary between the client and various service providers (transport, accommodation, activities). Its responsibility is limited to services it provides directly. In case of failure by an external provider, the agency will do its best to find an alternative solution but cannot be held legally liable. In cases of force majeure (natural disaster, conflict, epidemic, etc.), the agency is not liable for changes or cancellations imposed by such circumstances.

7. Insurance

Travel insurance is not included in the trip price unless otherwise stated. Clients are strongly encouraged to take out insurance covering cancellation, medical assistance, repatriation, lost luggage, and civil liability. The agency can offer suitable insurance policies through its partners.

8. Complaints

If the provided services are not as described, the client must inform the agency or the local provider immediately to allow a quick resolution. Any complaints after the trip must be submitted in writing to the agency within 30 days of the end of the stay. The agency commits to processing complaints promptly and seeking an amicable solution.

9. Data Protection

The personal data collected by 2SAFRICA Travel during booking is used solely for managing travel services. This data may be shared with partner providers as part of the trip organization. In accordance with applicable regulations (CNDP), clients have the right to access, correct, delete, or object to their personal data. Any request must be submitted to the agency in writing.

10. Applicable Law and Disputes

These GTC are governed by local law. In case of dispute, the agency will prioritize an amicable resolution before taking legal action. Failing agreement, the dispute will be submitted to the competent courts of 2SAFRICA Travel.

For any further information or assistance, our team is at your disposal to provide personalized service and ensure the success of your trip!

Secure Payment (Payzone)

Payments for services can be made by credit card via the secure Payzone payment platform.
Transactions are processed directly by Payzone, and no banking data is stored by 2SAFRICA Travel.
In case of a payment issue, customers may contact the agency for assistance.