General Terms and Conditions of Sale

1. General Provisions

The present General Terms and Conditions of Sale (GTC) apply to all services offered by 2S AFRICA Travel (hereinafter referred to as "the agency"). They define the rights and obligations of the agency and its clients in the context of the sale of organized trips, tailor-made stays, cruises, and all other tourist services.

2. Registration and Booking

For any registration for a trip, the client must complete a booking form and accept these GTC. Registration becomes effective upon receipt of a deposit corresponding to a percentage of the total amount of the trip or full payment according to the specific conditions of the chosen stay. The balance of the trip must be paid within the deadlines indicated at the time of booking, usually 30 days before departure. In case of non-payment within the deadlines, the agency reserves the right to cancel the reservation, resulting in the application of the cancellation fees specified below.

3. Rates and Price Revision

The rates communicated by the agency include only the services specified in the travel description. Prices are expressed in euros and may be subject to revision in the following cases:
Change in transport costs, particularly related to fuel.
Variation in taxes and fees (airport, port, tourist).
Fluctuation in exchange rates applied to the trip.
Any significant increase will be notified to the client no later than 20 days before departure. If the increase exceeds 8% of the total price of the trip, the client may cancel without charge and will be fully refunded.

4. Cancellation and Modification Conditions

4.1 Cancellation by the client

The client can cancel their reservation at any time before departure. The cancellation must be notified in writing (registered mail or email). Cancellation fees are calculated on a decreasing scale depending on the cancellation date relative to the departure date:
More than 60 days before departure: administrative fees only.
Between 59 and 30 days before departure: 30% of the total amount.
Between 29 and 15 days before departure: 50% of the total amount.
Less than 14 days before departure: 100% of the total amount.
In case of cancellation for reasons of force majeure, an alternative solution or a partial refund may be considered depending on the providers' conditions.

4.2 Cancellation by the agency

In the event of cancellation for exceptional reasons, the agency will offer a substitute solution or fully refund the client.

5. Administrative and Health Formalities

The client is responsible for the validity of their travel documents (passport, visa, vaccination certificate, etc.). The agency provides general information on the necessary formalities but cannot be held responsible in case of refusal of entry into a country or any problem related to the absence of required documents.

6. Responsibilities

The agency acts as an intermediary between the client and the various service providers (transporters, accommodations, activities).
Its liability is limited to the services directly provided by itself. In case of failure of an external provider, the agency will do its best to find an alternative solution without engaging its legal liability. In case of force majeure (natural disaster, conflict, epidemic, etc.), the agency cannot be held responsible for changes or cancellations imposed by circumstances.

7. Insurance

Travel insurance is not included in the price of the stay, unless otherwise stated. The client is strongly encouraged to take out insurance covering cancellation, medical assistance, repatriation, loss of luggage, and civil liability. The agency may offer suitable insurance contracts through its partners.

8. Claims

In case of non-compliance with the services provided, the client must immediately inform the agency or the local provider to allow for a quick resolution of the problem. Any claim after the trip must be addressed in writing to the agency within 30 days following the end of the stay. The agency undertakes to process the claim as quickly as possible and to offer an amicable solution.

9. Data Protection

Personal data collected by 2S AFRICA Travel during the reservation is used solely for the management of travel services. This data may be transmitted to partner providers as part of the organization of the stay. In accordance with current regulations (CNDP), the client has the right to access, rectify, delete, and object to their personal data. Any request must be addressed to the agency in writing.

10. Applicable Law and Disputes

These GTC are governed by local law. In case of a dispute, the agency will favor an amicable resolution before any legal proceedings. In the absence of an agreement, the dispute will be brought before the competent courts of 2S AFRICA Travel.
For any additional information or assistance, our team is at your disposal to offer you personalized service and ensure the success of your trip!

11. Secure Payment (Payzone)

Payment for services can be made by credit card via the secure platform Payzone.
Transactions are processed directly by Payzone, and banking data is not stored by 2S AFRICA Travel.
In case of payment incident, the client can contact the agency for assistance.